Terms and Conditions
Jet Ski Tours Perth is the supplier of the activity that appears on this website. When you purchase an activity or book with a voucher from Jet Ski Tours Perth or with a voucher provided by an external provider you become legally bound by these terms and conditions specific to that said agreement. Please do not proceed and book or an activity or complete a booking until you have read, understood and accepted these terms and conditions in the first instance. These Booking Terms and Conditions apply to the booking of “Jet Ski Tour Experience” will be known as the “Activities” this will also include any ancillary products that are associated to Jet Ski Tours Perth’s Terms and Conditions (T&C’s) of business.
These booking T&C’s contain important information concerning participation by you and members of your party and, accordingly, you acknowledge and agree that you shall ensure that all members of your party are aware of and accept these Booking Terms and Conditions. Also at no point shall any variation to these Booking T&C’s be binding unless agreed in advance in the form of a Specific Event Agreement (SEA) in writing by Jet Ski Tours Perth. Any typographical clerical or other error or omission in any booking confirmation or other associated documentation issued by Jet Ski Tours Perth (including any electronic documentation, emails, printed literature or SMS Text) shall also be subject to correction without any liability on the part of Jet Ski Tours Perth. Jet Ski Tours Perth will always reserve the right to make changes to the “Activities” whether to conform to any applicable safety or other statutory industry requirements or otherwise at short notice or offer an alternative experience. Jet Ski Tours Perth will also conform to all regulations and standard amendments (best practice) from other industry members.
Subject to any terms agreed to in writing between Jet Ski Tours Perth and you, our standard charges and fees shall be calculated at our current rates and full payment shall be due at the time of booking along with any specific offers. Any discounted and promotional codes must be given at the time of booking as prices of activities may vary throughout the year. In the event of an order being placed against an accidental incorrect price, we will endeavour to inform the purchaser of the error within 10 days of the purchase being made. We will allow the purchaser to either cancel the booking or choose to pay the additional difference in price. Vouchers and purchases from external voucher providers may vary, Jet Ski Tours Perth shall not be held responsible for purchases or the prices displayed on external websites and other gift experience companies. If you are in any doubt please call the centre to discuss your concerns in the first instance.
Payments made by debit card or credit card will be refunded to the same card or, if the card has subsequently expired been lost or damaged payment shall be made by cheque. Any payment made by gift card or voucher will be refunded by the issuing of a replacement voucher or gift certificate for the same value. Where a multiple form of payment has been used we reserve the right to refund or amend by credit, cheque, voucher of gift card.
All of our “Activities” are weather dependent. Please be aware that the weather can be unpredictable and events do have to be cancelled because of this, very high winds, swell and or thunderstorms are our main concerns. Cancelling an event can be a huge inconvenience for both participants and ourselves, however your safety is paramount at all times we would therefore appreciate your understanding with this. If bad weather affects a booking it will be rescheduled by Jet Ski Tours Perth at no extra charge to you for a later date. No refunds will be given. There can be no guarantee that a particular date will not be withdrawn due to adverse weather conditions. As above we strongly recommend that you contact us before you depart for your activity, however please be aware weather conditions on the day can change quickly and “Activities” can still be cancelled after the event has started should the activity be deemed unsafe. Non attendance on a day will see you lose your “Activity”. In the event of cancellation, Jet Ski Tours Perth will not be held liable for any costs of lost insurance premiums, travel expenses, pre-booked accommodation costs or any other costs incurred. Please make sure you have provided us with all your contact details to include your mobile phone number you will have with you on the day. If your “Activity” is cancelled due to inclement weather we will endeavour to reschedule it as soon as possible, if you are in any doubt please give us a call to discuss your comments or concerns beforehand.
All “Activities” offered subject to the availability of dates, facilities and crew. Bookings should be made as far in advance as possible especially during peak times (weekends and school holidays). We suggest if you plan to book an “Activity” or purchase a voucher for a date at short notice, you should call us to ensure there is still availability before completing the transaction. You should not make any travel or accommodation arrangements in connection with the “Activity” until you have received your booking confirmation with a date and time on it from Jet Ski Tours Perth. Where specific elements of the “Activity” are not available due to mechanical breakdown, we reserve the right to make reasonable substitutions on the day. If this is not possible we reserve the right to cancel the “Activity” at short notice.
Duration and Time of Activity.
The time of your “Activity” is a guide time only, there is no guarantee that you will complete your “Activity” at the exact time given on your booking confirmation however we try to stick to these times as closely as possible. Please allow plenty of time on site and we recommend a minimum of 60 minutes per 30 min session. Where the duration of an activity is mentioned on our website and marketing material or by a member of our team this is an approximate guide to the length of time you should expect to be at the venue. The duration may vary slightly from time to time and is always number dependant. When you are taking part in the “Activity” as part of a group there may be some extra waiting time involved. You can just turn up sign the paperwork and join the cue we will operate this on a first come first serve basis but all pre booking will take priority.
Descriptions & Images:
All descriptions contained on our website and in our marketing material are correct at the time of going to press. Descriptions may be updated throughout the year as the “Activity” may change. The images used in all promotional literature to illustrate “Activities”, are used as an indication only. Jet Ski Tours Perth shall not be responsible for the descriptions and images of external websites and gift experience companies in any instance.
We ask you to leave plenty of time to get to the venue. All of the “Activities” we offer require registration, safety briefings on your part, it is therefore essential that the participant has booked in and has completed the correct forms otherwise they will not be able to participate in any “Activity”. No alcohol or drugs can be consumed before any of the “Activities” we offer. Our crew reserve the right to refuse an “Activity” to persons suspected to be under the influence of alcohol and / or drugs. All “Activities” require the wearing of safety equipment such as PFD (Personal Flotation Device), this is mandatory and there are no exceptions. Other safety precautions will be advised to you upon arrival at site and also in your confirmation details. We employ professional instructors who reserve the right to end an “Activity” if they believe the participant may endanger themselves or other members of the public. Visit our website www.jetpack-perth.com.au for more information.
Refunds and Cancellations:
Jet Ski Tours Perth will refund booked activities & vouchers bought direct from the Jet Ski Tours Perth within 14 days of purchase minus a 10% administration fee. After 7 days no refund will be available.
Validity & Extensions each voucher will show a unique code, which must be quoted when dealing with Jet Ski Tours Perth and which will be used to identify your booking and proof of purchase. Vouchers and the associated references must be kept safely and securely and presented to Jet Ski Tours Perth on the day of your “Activity”. Please check your expiry date, you must book and complete your activity prior to the expiry date on your voucher. We reserve the right to refuse participants who turn up without a valid voucher. Failure to produce a valid voucher on the day of your experience means that full payment will be required to cover the cost of the activity you will be allowed to proceed with registration. This payment will be refunded on receipt of a valid voucher in the post alongside a completed deposit refund form within 28 days. Jet Ski Tours Perth will take no responsibility for any loss you may incur as a result of impersonation or identity fraud. A voucher will be deemed to be invalid if it is out of date unless you have written prior agreement from NDAC or an external provider (the validity date is clearly stated on the voucher).
For customers with a Jet Ski Tours Perth voucher with a voucher code prefix of Jet Ski Tours Perth and the customer or recipient is unable to book and take the activity before the expiry date, then upon the customer contacting Jet Ski Tours Perth prior to the expiry date on the voucher and paying an administration fee of the 10% to Jet Ski Tours Perth shall extend the validity of the voucher for another 12 months (from the date of the initial expiration). A voucher can only be extended for another 12 months once. Once a voucher has been extended it cannot be refunded. Vouchers can only be extended if they are still inside their expiry date. Jet Ski Tours Perth strongly recommends that all “Activities” are booked as early as possible to avoid disappointment. Voucher Bookings Individual or Small Group Bookings. All vouchers must be booked in online at www.jetskitoursperth.com.au do not arrive at a venue expecting to redeem your gift voucher without first booking your activity on www.jetskitoursperth.com.au will not be held liable for your costs incurred if you do not follow the procedure set out in these Terms and Conditions.
Corporate & Group Bookings:
Corporate and Group Bookings are treated the same as individuals unless a separate Specific Event Agreement (SEA) is in place in this instance please consult your contract for information. In the event your booking is made via Jet Ski Tours Perth’s Booking Contract these Booking Terms and Conditions shall be subject to any special terms set out in the Group Booking Contract.
The very nature of some of the “Activities” that we promote means that they are dangerous. Prior to ordering or participating in any experience you should be aware of the risks involved. Jet Ski Tours Perth can provide further information if you are in any doubt about any experience. We hold a valid public liability insurance and this is always available to view on site if you wish to see it please ask a member of staff.
Refunds and Cancellations:
Where gift vouchers have been bought from external providers and a booking has been made, no refunds will be given and voucher validity will be lost for any cancellations.
A minimum “24 hours notice” prior to your original booking is required should you need to re-schedule. A 10% administration charge will apply. No refunds will be issued.
Should you need to cancel a booking you have already made, no refunds will be given and voucher validity will be lost.
For participants failing to turn up to an event you will not be able to reschedule bookings, no refunds will be given and voucher validity will be lost.
Sometimes the Jet Ski Tours Perth may have to cancel activities for reasons, such as the weather or mechanical breakdown, or because minimum requirements are not met such as a minimum group of people. We regret that such eventualities but in these circumstances, Jet Ski Tours Perth is unable to reimburse travel, accommodation or any other expenses you may incur in relation to the cancelled activity.
An activity may be terminated without warning during the lifetime of vouchers and bookings on these occasions an equivalent or alternative location or activity will be offered. If this is not suitable credit will be offered but no cash refunds will be made.
Discount codes are issued subject to availability and can be withdrawn without notice at any time. Jet Ski Tours Perth reserves the right to stop discount codes being used against specific products. Only one discount code can be used per order. Discount codes apply to both online, individuals and or groups who just turn up who wish to participate.
Jet Ski Tours Perth except as otherwise provided in these Booking Terms and Conditions shall not be responsible for the loss, or damage, of or to any property or to person arising from the booking of or participation in the activity. Jet Ski Tours Perth shall not be responsible for the actions and quality of external providers or any loss or damage suffered by you whilst you are attending one of our “Activities”.
By participating in an “Activity” with us you acknowledge that certain factors are beyond the control of Jet Ski Tours Perth and agree that neither Jet Ski Tours Perth shall be liable for the cancellation, postponement or alteration of any activity for reasons beyond its reasonable control including for weather-related reasons, mechanical failure or otherwise. In the event of mechanical machinery break down you should expect reasonable substitutions without notice.
The total liability of Jet Ski Tours Perth for any claim whatsoever in connection with the “Activity” or voucher or any course or experience shall be limited to the price paid for the voucher or booking.
We urge you to treat a trip to your activity as you would catch a flight or train. This is because every participant has a scheduled slide time. If you are late we will endeavour to put you through your activity but this will be subject to conditions on the day.
It is the participant’s responsibility to ensure that they are in possession of their personal belongings following their experience. Jet Ski Tours Perth has no liability to compensate or offer replacements for items lost at one of our “Activity”.
Spectators are more than welcome to watch you participate in your selected “Activity”. When booking your date please check our website for details. Spectators are required to comply with our locations terms, conditions and expectations of conduct. Any spectators deemed under the influence of drugs or alcohol will not be permitted on site. Jet Ski Tours Perth Insurance policy which is available upon request.